Feedback, Dissatisfaction & Complaints Policy (see below for Privacy Policy)
Last updated 4th April 2026
Purpose and Principles of this Policy
- To support clear, respectful acknowledgement of your feedback about my services
- To support clear, respectful acknowledgement of your dissatisfaction with my services
- To support fair, fast, timely and transparent movement through any complaints
- To support a resolution process that is supportive of all parties.
About my process
I believe that feedback is essential for healthy relationships. When feedback isn’t given or heard, conflict, separation and disconnection happen. I also recognise that conflicts and/or misunderstandings do arise and when they do, these will be heard and investigated promptly. I am committed to nonviolent, non-punitive, compassionate, equitable and restorative approaches, practices and principles.
All requests to talk through conflicts/grievances will be treated with confidentiality, to the extent possible.
Procedure
If you are dissatisfied in any way with any service you receive from me, including workshops, events and one to one sessions,
1. Get some support
Support is essential for feedback and dissatisfaction, please see if you have capacity to get some support from a trusted friend or colleague to help you get clear about your needs.
2. Contact me
Contact me with your complaint by email.
In the first instance, we will communicate by email. That often is sufficient for feedback.
If necessary, we will have a conversation for me to hear your experience and find a resolution of the issue.
After this conversation, I will respond to you by email with what I heard to be the issues, and if relevant what I have learnt from this incident and what I will do differently next time.
If you are satisfied. this is the end of the process.
If at the end of this process, you are not satisfied with the outcome
3. Contact a trainer or mediator of your choosing
Please contact a mediator of your choosing or one of the options below, and I will pay the costs of up to 3 hours of their time towards mutual satisfaction.
Here are some options
NVC mediators
Privacy Policy
Created 17th May 2018, Updated 4th April 2026
Why I need your data
I need to know your basic personal data in order to provide you with on-going updates, marketing and information. I will not collect any personal data from you I do not need in order to provide and oversee this service to you.
How I keep your data
I use GDPR compliant, double opt-in sign up forms for newsletters in mailerlite.
I use Dandelion for administration of workshops and self study courses..
I will also sometimes use googleforms for some feedback forms with which there is optional identification.
How long I keep your data
Your information I use for marketing and educational purposes will be kept with me until you notify me that you no longer wish to receive this information.
One to one sessions and mediations
I will make notes in sessions to help me track progress and actions. Handwritten notes are kept stored in a locked cabinet and destroyed 6 months after our last session. Online personal notes are kept in a password protected file.
This Privacy Policy applies solely to information collected for workshop signups, via the website and in sessions.
Your information will not be sold, reused, rented or disclosed to unspecified third parties.
You are entitled to see any information held about you and may request any necessary changes to ensure that it is accurate and kept up-to-date.
I do not knowingly collect any personal information from children. While my online posts may be viewed by children, I do not seek to receive data from children.
Breach of privacy
If for any reason you believe that your privacy has been breached through the use of this site, please let me know immediately by email, and I will do my best to promptly determine and correct the problem.
I will also immediately inform you of any inappropriate, unauthorized or inadvertent access, disclosure or acquisition of any information pertaining to you, whether by an authorized, unauthorized or unknown party, and will cooperate fully with any reasonable requests surrounding such an Incident.
Data Controller
Ceri Buckmaster ceribuckmaster@gmail.com